Refund policy

Returns for Subscription Customers

For subscription orders, we require a minimum of 4 business days notice prior to your next shipment date if you wish to cancel, pause, or amend your subscription.

Once a subscription order has been processed (you will receive an email confirming it is being shipped), it is sent for immediate dispatch. If your order has already shipped, we are unable to cancel the order or issue a refund.

Standard Product Returns

You may return any product within 14 days of receiving your order providing it is:

• unopened,
• unused,
• in its original condition, and
• in its original packaging

Please email info@evidosebiotics.com before returning any products so we know to expect your parcel. Proof of purchase is required.

Unless the product is faulty or we made an error, return postage costs are the responsibility of the customer. We will provide return instructions and the appropriate return address via email.

Once we receive and inspect your return, we will process your refund. Refunds are issued to your original payment method. Depending on your payment provider, there may be a short delay before the funds appear.

Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect please contact us within 48 hours with your order number and photos so we can resolve this promptly. In these cases, we will cover all return or replacement shipping costs.